userslib.com

I was talking to some folks today about our library website redesign plans and various web design trends…

One of the topics of conversation was the big footer trend. Our web designer described it as kind of a “mullet” (you know, business in front, party in back) because it lets you devote all the main screen real estate to serious content and then put all the fun stuff (like news & events, flickr images, featured/spotlight content, etc.) hanging out at the bottom.

The University of Louisville has a nice example of a big footer:
http://louisville.edu/

The group had mixed feelings about this web trend. What do ya’ll think?

If you could only have one single feature on your library web page… what would it be?

Search, right? Except library searches don’t usually work like Google (yet)… That doesn’t mean library websites should hide their search boxes, all tucked away in the corner.

Here are a few lovelies I thought I’d highlight. I tried to stick mostly to search boxes that let the user choose which “silo” to search (so, more than just a web page search or catalog search) but a few single searches were worth including.

University of Virginia Library
Now that’s a dedication to giving up some screen real estate! It won’t even fit in my blog template. I bet this one doesn’t get missed. It also has a fresh “2.0″ feeling (as does the rest of the site). Oh, and one of the tabs is for Google Scholar… interesting!

British Library
The search box is in a very prominent location, and it’s very clear about what is being searched. The little descriptions of what each search option includes is a fantastic idea and I bet does a lot to solve those pesky terminology problems.

Free Library of Philadelphia
I’m not actually sure I like how you have to select the box to do a site search only… (I’d prefer it not have the message above about what’s being searched and instead have select boxes below that say “catalog,” “databases,” and “site search” and all are selected by default). However, I find their overall design irresistible and I appreciate that the “FIND” area is a good 1/3 of the main body content!

University of North Carolina Libraries
When you select a different tab - the options under the text box change. Nicely designed and seems easy enough to use.

Vancouver Public Library
Catalog search only, but I really like how well it’s integrated into the overall site design. Very simple, yet still stands out.

Yale University Library
This is the most simple example but simple is sometimes hard to do. It has a good amount of white space around it that helps set it out from the rest of the site.

I found a few more nice onces - All are in my Search Box flickr set.

Any suggestions for other sites that have a nice, big search box?

The University of Michigan Library just released our very own home-grown tagging tools. Now users can tag library web pages, catalog records, image collections, and some of the Scholarly Publishing Office’s electronic journals. More access systems will add tagging eventually. Any tag or user can be subscribed to using RSS. Since launch earlier this week, 291 things have been tagged. It will be interesting to see how this project will evolve. Seems like this has a lot of potential for solving the problem of too many silos.

How cool is that?

More about MTagger

Our web team and I recently did a survey to better understand our University of Michigan library patrons – their web use, their library use, and their perceptions of the library. It was mostly successful in that now we have more information about our users than we did before. As with all usability/survey studies, the results merely provide a window into understanding our users. The things we learned in this survey can now be used in conjunction with other studies and log analysis to form a more complete picture. This is just a preliminary report… A full analysis will be put online at some point in the near future. We also plan to do a version of this survey annually - so we will also be assessing the survey itself to determine what worked or didn’t.

[Library Web Survey Fall 2007 Results & Preliminary Analysis]

With anything these days, there’s always tons of debate over terminology, categorization, and placement of links on a page… We’ve been debating & testing our “Ask Us” (email & IM reference) service for over a year now and we still haven’t settled on something we all agree on (and the user’s agree on). So, Shana Kimball and I decided to do a little comparison of how some other libraries are doing it.

We’re not including any judgments in this report because we don’t have any data about how successful these libraries are - it’s merely a comparison. I’m sure there are many other libraries that have enticing graphics or wordings that we missed so suggestions are welcome.

Link to pdf of comparison chart (courtesy of the Usability Working Group).

When designing websites and interfaces, it’s important to know when to try to be unique and when to go with a standard. I think users are more adept at adapting to new interfaces than we give them credit for… however, if there is a standard already in place that will enable users to not have to think about where to click or how to search - why not use it?

To help with this, I’ve started a flickr account to collect Library Designs. I started with about 20 of my favorite library websites and took screen shots of the home page and a second level page.

For my first themed set, I picked out the sites that prominently link to their library’s email or chat reference services. I’ll formally report on this later.

I’ll add to this as topics come up. If anyone has suggestions for nice library websites, opacs, or digital library interfaces - I’m open to suggestions!

User’s Lib Flickr Design Library

I’ve been working with the University of Michigan library web team on a survey to find out how patrons feel about the library’s website and online resources, as well as some questions about what types of web technologies they’re currently using… and my favorite question “If you could contact a librarian via facebook or MySpace for help with your research, would you? If not, why?”

The survey is geared to UM affiliates and we’re giving away 3 $50 gift certificates to encourage folks to fill out the whole (24 question) survey. Sorry - only UM folks are allowed to submit for the prizes.

So if you’re at UM (or use any of the UM libraries) - please take our survey!

I plan to post the results when I have them.

Google just released a new feature for Google Maps that lets you easily add a map to your blog or website.

Below I’ve embedded the awesome map that David Fulmer made of all of the University of Michigan Libraries (it also uses images of the different libraries via flickr). Every library website’s contact page should use this!

View Larger Map

Sorry for the delay - here are some of my notes from last Tuesday’s MLibrary2.0 Gaming session.

Eli Neiburger: Gaming in the Library?

Eli is from the Ann Arbor District Library and you can find his presentation here.

Eli did an excellent job of describing and putting gamers in context. I think it’s an interesting area that is often overlooked when we think about what activities our patrons (and future patrons) are interested in and how we might use those interests to promote the library.

“Email is how you talk to old people” - AADL gamer

According the Pew Internet & American Life Project, the second most popular activity of those polled (ages 12-17) was gaming at 81%. [I also just came across this Trendspotting blog entry: 1 out of 4 online users are online game players: facts you should know so I think its quite clear that this is an area we ought to pay more attention to.]

• Gamers are very accustomed to dealing with complex interfaces like those used in online role playing games like World of Warcraft. They expect ubiquity. They expect everything to do everything - from water fountains to websites and wifi.
• Content from peers has a higher value than anything else. “Authority” has spent their authoritative capital.
• There are games that some faculty are starting to take an interest in as tools for learning. For example, SimCity and Civilization can be used to teach history, economics, city planning, etc.
• In a study by OCLC: College Students’ Perceptions of Libraries and Information Resources, Libraries were rated more trustworthy and accurate than search engines but search engines were rated much higher than Libraries as being more convienient, easy to use, cost effective, reliable and fast. [oh my!]
• Establishing the Library as Third Place. Eric Frierson goes into some detail on this as well as the event in general.
• The Ann Arbor District Library has a blog on it’s front page to share info from the Director, about events, programs, and the collection. Eli said one of the great things about this is that it acts as a sort of focus group because they can get immediate feedback about what’s going on via patron comments.

Jane Blumenthol - Second Life

Jane is the Director of the University of Michigan Health Sciences Libraries where they are working on extensive plans to use Second Life in conjunction with the Medical School. They are planning a whole campus for medical school related events. There will be 3-D models that can be explored and simulations of patient consultations so med school students will have an additional way to practice their bedside mannor.

Her presentation isn’t available online yet, but see her del.icio.us account for many Second Life related links.

Lisa Hinchliffe

Lisa Head of the U of Illinois at Urbana-Champaign Undergraduate Library and spoke about Library 2.0 initiatives. I found this to be an especially inspirational talk because she talked about the technology and being brave, passionate, decisive (just do it!), willing to change your mind, attaining a state of continuous evolution, funding the future, and saying “yes.”
UIUL developed a browser search bar for their catalog, website, and google. They were the first to develop a Facebook app for searching their opac, and they feed their twitter and various blogs into the library’s home page. They circulate games and hold tournaments.

Lisa also gave some great advice for when dealing with innovation: be careful not to put too much importance measuring success. It doesn’t operate like it might with circ & reference stats. Sometimes just trying something new is successful.

I (with help from some others) am planning on polling University of Michigan Library users about what library resources they use, what web 2.0 resources they use (and how often), and their perception of the library’s online resources. Does anyone have any suggestions for questions they think would be interesting to include?